Frequently Asked Questions
Find answers to common questions about our products and services.
GTE Engineering specializes in diagnostics, repair, rebuilding, and parts development for Ferrari, Lamborghini, Maserati, Aston Martin, McLaren, and other high-performance vehicles. Our specialties include F1, E-Gear, Cambiocorsa, DCT transmissions, actuators, hydraulic power units, clutches, and Ferrari FF/GTC4Lusso PTU systems.
Purchase the appropriate rebuild service through our website or contact GTE Engineering before shipping your part. Include your name, phone number, return address, vehicle information, and a description of the problem inside the package.
Ship your part to:
GTE Engineering
67 Park Street
Orange, NJ 07050
USA
"Please package the part securely and purchase adequate shipping insurance."
No. The shipping charge collected at checkout covers return shipping from GTE Engineering to the customer. The customer is responsible for shipping the original part to GTE.
No. GTE Engineering does not normally provide prepaid inbound shipping labels. Customers may ship using FedEx, UPS, DHL, or another preferred carrier.
Shipping insurance is not automatically included unless specifically stated or purchased. Customers are responsible for adequately insuring inbound shipments. Return-shipping insurance may be added before the return label is created and may require an additional invoice.
Drain all fluids when applicable, seal all openings, wrap the component securely, and use a strong box or crate with sufficient protective material. Damage caused by inadequate packaging is not the responsibility of GTE Engineering.
Keep all packaging and take clear photographs of the box, shipping label, packing material, and damaged component. Shipping damage must be reported to GTE Engineering within seven business days.
Turnaround time depends on the component, its condition, parts availability, and our current workload. The estimated turnaround begins after the component is received and inspected. Transmission rebuilds, custom work, and high-value projects may require additional time.
Yes. If inspection reveals damage, missing parts, previous improper repairs, or additional required components, GTE Engineering will provide an updated estimate or request authorization before performing work outside the original service.
GTE provides a one-year craftsmanship warranty on eligible clutch and non-oil-driven rebuild services. Eligible oil-driven components, including certain hydraulic power units and PTU-related rebuilds, are covered by a 90-day limited warranty unless otherwise stated on the invoice or product page.
The warranty covers verified defects directly related to GTE Engineering’s rebuilding workmanship. GTE’s obligation is limited to inspecting and, when approved, repairing or replacing the covered component.
No. Removal, installation, diagnostics, towing, transportation, vehicle storage, third-party workshop charges, and other related labor expenses are not covered.
Contact GTE Engineering before removing, opening, repairing, or shipping the component. Provide the invoice number, vehicle information, installation records, diagnostic reports, fault codes, photographs, and a detailed description of the problem. An RMA or return authorization may be required.
No. The component must be returned to GTE Engineering for inspection. Unauthorized disassembly, adjustment, modification, or repair by another person or workshop may void the warranty.
No. Rebuild warranties generally require professional installation and supporting documentation. DIY installation, improper installation, contamination, incorrect fluids, failed related components, or failure to follow required procedures may void warranty coverage.
Unless approved in writing, GTE’s standard warranty does not cover racing applications or vehicles with performance tuning, non-factory modifications, increased power, altered hydraulic pressure, or modifications that may place additional stress on the rebuilt component.
No. The warranty applies only to the original customer and vehicle listed on the invoice. It cannot be transferred to another person, vehicle, or business.
When a service requires a core return, the complete and rebuildable core must generally be returned within 15 days of receiving the rebuilt or replacement component. The customer is responsible for return shipping, proper packaging, and insurance. Missing, incomplete, or damaged cores may result in additional charges or loss of the core deposit.
Accepted payment methods depend on the product or service. Large purchases and certain special-order products may require ACH, wire transfer, Zelle, or check and may not be eligible for credit-card payment.
When credit-card payment is approved, a 3.5% convenience fee may apply. Custom, special-order, and rebuild services may become final sale once parts are ordered or work begins.
No. Balancing is an additional service and is not automatically included with a standard rebuild. It may be purchased together with the rebuild or added separately when applicable.
No. Flywheel inspection, resurfacing, repair, and balancing are separate services unless specifically listed on the product page or invoice.
Only the parts specifically listed in the purchased rebuild service are included. Sensors, solenoids, wiring, electronic modules, and other damaged components may require an additional estimate.
No. Online rebuild pricing normally covers the component after it has been removed from the vehicle. Vehicle diagnostics, removal, installation, fluids, calibration, and testing are separate services.
No. Bench rebuilding does not automatically include programming, clutch setup, relearning, or vehicle calibration. These services may be purchased separately when the vehicle is serviced at GTE Engineering.
Not necessarily. The standard rebuild includes only the labor and components described on the product page or invoice. Missing parts, severely damaged components, previous improper repairs, or additional internal damage may result in an updated estimate.
No. Components are cleaned as necessary for inspection and rebuilding. Cosmetic restoration, refinishing, painting, plating, or polishing is not included unless specifically purchased.
No. The customer or installing workshop is responsible for correctly diagnosing the vehicle before ordering a rebuild. Related wiring, hydraulic, mechanical, programming, or installation problems may produce similar symptoms.
Online or in Store order information is generally accessible for up to one year. After one year, records must be requested by email, and the customer must provide complete identifying information. Access to older records is not guaranteed.
The original purchasing customer must provide their full name or company name, invoice or order number, vehicle VIN, approximate purchase date, billing and shipping addresses, email address, and telephone number. GTE Engineering may also request proof of identity before releasing any information.
Not always. After two years, some online orders, shipping labels, tracking numbers, delivery confirmations, and carrier records may no longer be available or independently verifiable. Customers are responsible for preserving their invoices and shipping records.
Customers should save all invoices, estimates, payment confirmations, tracking numbers, delivery confirmations, installation records, diagnostic reports, warranty documents, photographs, and communications related to the service.
No. Purchasing a vehicle does not give the new owner access to another customer’s invoices, work orders, communications, payment information, or service records.
No. GTE Engineering does not voluntarily release customer records to third parties. Records may only be released to the original purchasing customer after their identity is verified or when disclosure is required by law.
No. GTE service records and warranty coverage do not automatically transfer with the vehicle. The original owner should preserve the records and provide copies directly to the buyer when the vehicle is sold.
Any request must be submitted in writing by the original purchasing customer and is subject to identity verification and GTE Engineering’s approval with in 1 year of the Order / Invoice. GTE may decline the request when ownership, authorization, or record accuracy cannot be verified.
GTE may provide a copy only when the original transaction and customer identity can be verified. GTE cannot guarantee that older invoices, shipping documents, technical data, photographs, or communications can be recovered.
No. Requests for records more than one year old must be submitted by email so the request and identifying information can be properly documented and reviewed.
No. Obtaining an invoice or past service record does not renew, restart, or extend any warranty period. Warranty coverage remains subject to the original applicable warranty period and all related terms.
The customer has the full applicable warranty period to receive warranty coverage. However, once a malfunction occurs or is discovered, the customer must notify GTE Engineering in writing within 15 calendar days.
The customer must begin the warranty procedure by contacting GTE through email or the customer portal and requesting a return authorization, component inspection, or other applicable warranty procedure.
The notification must include the invoice or order number, vehicle VIN, installation information, mileage, fault codes, diagnostic reports, and a detailed description of the malfunction.
Telephone calls, text messages, or verbal conversations alone do not constitute an official warranty notification. Claims submitted more than 15 calendar days after the malfunction was first discovered may be disregarded and denied.
The customer must not continue operating the vehicle if doing so could cause additional damage. The component must not be opened, modified, adjusted, or repaired without prior written authorization from GTE Engineering.
The customer or installing workshop must submit the notification by email or through the GTE customer portal. Telephone calls, text messages, or verbal conversations alone do not constitute an official malfunction or warranty notification.
The notification must include:
Customer name and invoice or order number
Vehicle year, model, and VIN
Installation date and vehicle mileage
Installing workshop’s information
Description of the malfunction
Diagnostic fault codes and reports
Photographs or videos when available
Incomplete notifications may delay the review process.
Late, undocumented, or incomplete claims may be denied when the delay prevents GTE Engineering from verifying the reported condition, determining the cause, or preventing additional damage.
Continued vehicle operation after a known malfunction, unauthorized repairs, disassembly, modification, or failure to provide the required documentation may void warranty eligibility.
Submitting a notification does not automatically establish warranty coverage. The component must be inspected by GTE Engineering before any warranty decision is made.
A malfunction that first appears after the initial 20-day installation period must be reported in writing within five business days of its discovery and before the component is opened, modified, repaired, or subjected to continued operation that could cause additional damage.
Customers are responsible for keeping their own purchase and service records. GTE Engineering cannot guarantee access to online orders, invoices, tracking numbers, photographs, technical information, or communications after two years.
When selling a vehicle, the original owner should provide the buyer with any records they wish to transfer. GTE Engineering will not release another customer’s confidential records directly to a subsequent owner.
Product-specific invoices, written agreements, warranty policies, and GTE Engineering’s complete Terms and Conditions control if there is any difference from these general FAQs.
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